Head of Operations- Prepaid

New York

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Title: Head of Operations – Prepaid

Location: New York City


Our client is looking or a Head of Operations to build, roll-out, and manage their new financial card product that will offer the best banking option for low-income consumers. An experienced and mission-driven Head of Operations to lead their Operations Team, ensuring that everything works smoothly. You’ll drive the priorities of the operations team and work closely with cross-functional counterparts to set them. Work in a fast-moving, get-stuff-done environment where you will both set strategy and get in the weeds.


  • Build and own delivery of critical operations functions
  • Balance financial and customer metrics while delivering Tier 2 customer support, managing CIP, mitigating fraud, providing reporting  to key partners, and identifying additional opportunities for process improvement
  • Hire and manage a best-in-class neobank operations team
  • Set operations KPIs and work with cross-functional teams to continuously drive improvement
  • Build an operations team to deliver on these functions and establish a scalable ops playbook
  • Evaluate vendor opportunities and manage vendor relationships
  • Work closely with counterparts at our bank, processor, and other third-party vendors to identify and address operational issues
  • Work closely with the product team to provide feedback and scope new features


  • 5+ years experience in financial services preferably at a fintech and/or a debit/prepaid product
  • Experience in multiple debit operation functions
  • Excellent people management skills with a passion for developing team members
  • Ability to clearly communicate with and influence other team members
  • Doer mentality; able and excited to analyze data, build scripts, etc. by yourself
  • Prior success in meaningfully improving operations KPIs in former roles
  • Ability to prioritize operational focus based on ambiguous or limited data
  • Passionate about building great financial products for low-income consumers


  • Competitive compensation (including equity) and excellent benefits
  • Flexible work from home policy